Refund policy

Return and Refund Policy

Eklektik Mama
Effective Date: January 12, 2026

Our Commitment to Quality

At Eklektik Mama, we take pride in creating unique, custom-made products just for you. Each item is thoughtfully designed and produced on-demand to ensure you receive something truly special. We're committed to delivering high-quality products that meet your expectations.

Custom-Made Products: No Refunds

Because each product is custom-made specifically for you, we do not offer refunds or exchanges for change of mind, buyer's remorse, incorrect size selection, or colour preference changes.

This includes situations where:

You ordered the wrong size
You changed your mind about the design or product
The product doesn't match your expectations
You no longer want the item

We encourage you to review product descriptions, size charts, and design previews carefully before placing your order.

Quality Guarantee

While we don't accept returns for custom orders, we stand behind the quality of our work. We will gladly replace or refund products in the following situations:

Printing Errors or Defects

If your product arrives with:

Misprints or printing defects
Manufacturing errors
Damage during production
Wrong item, design, or colour sent

Damaged in Transit

If your product arrives:

Damaged during shipping
With visible defects or imperfections

Lost or Missing Orders

If your order:

Doesn't arrive within 30 days of the estimated delivery date
Shows no tracking movement for an extended period

How to Report an Issue

If you receive a product with a printing error, defect, damage, or the wrong item, please contact us immediately:

Email: hello@eklektikmama.com

Please provide:

Your order number
A detailed description of the issue
Clear photos showing the problem (multiple angles if possible)
Date you received the order

Important: All claims must be submitted within 14 days of delivery to be eligible for a replacement or refund.

What Happens Next?

Once we receive your claim:

Review: Our team will review your photos and description within 2-3 business days
Resolution: If approved, we'll send you a free replacement or issue a full refund
Timeline: Replacement orders typically ship within 3-5 business days after approval

Shipping Address Errors

Please double-check your shipping address before completing your order. If an order is returned to us due to an incorrect, incomplete, or undeliverable address:

We'll notify you immediately
We can reship your order, but shipping costs will apply
You'll be responsible for covering the reshipment fee
Orders returned to our facility will be held for 30 days

To avoid address-related issues, please:

Verify your address is complete and accurate
Include apartment or unit numbers
Ensure post codes match your city
Use an address where someone can receive packages
Include a working contact number

Damaged Packaging vs. Damaged Product

Minor packaging damage during shipping doesn't necessarily mean the product inside is damaged. Please open your package and inspect the actual product before contacting us. We can only replace products that are themselves damaged, not packages with minor cosmetic wear from transit.

Delivery Timeframes

Estimated delivery times are provided at checkout, but actual delivery may vary due to:

High order volumes
Customs processing (for international orders)
Carrier delays
Weather or unforeseen circumstances

If your order hasn't arrived within the estimated timeframe, please check your tracking information first. If tracking shows no movement or the package appears lost, contact us at hello@eklektikmama.com.

If Tracking Shows "Delivered" But You Haven't Received Your Order

Sometimes packages are marked as delivered but haven't reached you yet. Please:

Check with family members or neighbors who may have accepted the delivery
Look around your property (porches, garages, side doors)
Check with your local post office or carrier
Wait 24-48 hours, as carriers sometimes scan packages as delivered before actual delivery

If you still can't locate your package after these steps, contact us at hello@eklektikmama.com with your order number and tracking information.

International Orders

International customers are responsible for:

Any customs fees, duties, or taxes charged by their country
Delays due to customs processing
Providing accurate international shipping addresses and contact numbers

We cannot refund orders due to customs fees or international shipping delays.

Size Exchanges

Since all our products are made-to-order, we cannot offer size exchanges. We strongly recommend reviewing our detailed size charts and product descriptions before ordering.

Pro Tip: If you're between sizes, we generally recommend sizing up for a more comfortable fit.